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Overview

PlayerZero’s Slack integration delivers high-signal alerts directly into Slack, so your team can triage faster and jump straight to session replays, distributed traces, and the exact code changes that introduced issues.

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Who this is for

  • Org owners/admins — install & configure the integration.
  • Engineers/QA — receive alerts with deep links to replays, traces, and issue clusters; triage in Slack threads or DMs.

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Install & Connect Slack

  1. Enable Slack integration
    In PlayerZero, go to Settings → Notifications → Slack and click Connect.     Fig 1 — Connect Slack in PlayerZero Settings
  2. Authorize in Slack
    Sign in to your workspace and review the permissions requested and click Allow to grant access.     Fig 2 — Slack OAuth consent screen
  3. Choose channel & events
    • At the org level, pick a default channel for notifications.
    • At the project level, go to Project Settings → Alerts, enable Slack, choose a channel, and select event types (Issue Clusters, Anomaly Spikes, Deployments). Fig 3 — Select Slack channel and events

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Using PlayerZero in Slack

  • Channels: Alerts include issue cluster summaries, affected user counts, environment, release version, and a View in PlayerZero deep link that takes you directly to session replays, distributed traces, or the Debugger UI. Reply in a thread to discuss with your team.
  • DMs with the bot: Interact directly with the PlayerZero AI chat agents to ask questions about your codebase, traces, session replays, and all other PlayerZero data sources.

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Privacy, Data Handling & Requests

  • What we receive: workspace/channel IDs, user IDs/emails, and message metadata required to deliver and log alerts.
  • How we use it: send notifications, route messages, map Slack users to PlayerZero accounts, and maintain reliability.
  • Access, transfer, or deletion: Data is retained until projects have been deleted and removed from the PlayerZero platform. please reach out directly to help@playerzero.ai. Our team will work with you to process your request.
  • Full details: see our Privacy Policy.

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Support

  • Contact: help@playerzero.ai
  • Response time: within 2 business days
  • Support resources are publicly accessible (no login required).

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Uninstall / Disconnect

  • From Slack: Go to Slack → Apps → PlayerZero → Configuration → Remove app.
  • From PlayerZero: Go to Settings → Notifications → Slack → Disconnect.
  • After uninstall: data is handled per retention/deletion rules; contact us for deletion requests.
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